Support
One person answers. Here's how to reach us.
Hello Bean is built and run by Nathaniel, a designer in Sydney. Your report goes to the person who can fix it. Support comes direct from the founder and developer. We answer questions within 24–48 hours during the trial. Reach out for more information if you need it.
support@hellobean.com.au for anything: a question, a bug, an invite, a feature you wish existed. You get an automatic "got it" straight away and a reply from a person within 24–48 hours during the trial. (hello@hellobean.com.au still reaches the same person.)
Privacy requests go to privacy@hellobean.com.au. Write from your account's email address so we can act on it.
Report an issue, in the app
Account menu (your initials, top right) → Report an issue. It attaches the page you were on and, for crashes, the error — nothing from your data. Use the same form for a feature request.
If a page breaks, the app shows a report button right there.
Ask Bean first (Power Bean)
“Where do I change my payment terms?” Bean answers “where do I…” questions from a map of every screen. If it can't, tell it — it offers to send that as feedback.
Beta testers
Getting set up
Most people set up on their own: the Setup guide inside the app (account menu → Setup guide) walks the five steps — business card, first client, first job, this week's time, first invoice — and Bean answers "where do I…" questions as you go.
You leave with your own profile, one real client, one real job, this week's time and one real invoice sent from the app — with your data, not the sample set. Questions on the way? Email us. We never touch your account.
- Before you start have your current invoice and your time or invoice spreadsheet to hand, so the import is quick.
- Setting up: sign up with your invite, the sixty-second business card (name, ABN, GST yes/no, bank details, logo), import, first client, first job, this week's time, first invoice.
- After: a short weekly debrief appears in the app while you are a tester. Answer it; it is how the next build gets chosen.
Good to know
Straight answers
Is there a status page?
Not yet. If the app is down, email support@hellobean.com.au and we'll reply with what we know; beta testers are emailed when there is planned downtime. The app runs on Vercel and Supabase (Sydney region), which publish their own status pages.
How fast do you reply?
Support comes direct from the founder and developer. We answer questions within 24–48 hours during the trial. Reach out for more information if you need it. Crashes and anything that blocks an invoice go first.
Can you look at my account?
Only with your say-so, and only for the specific thing you asked about. We work from your description and the error report first; most fixes never need us in your data.
I lost my authenticator app.
Email support@hellobean.com.au from your account's address. Two-factor sign-in has no recovery codes by design; the factor is removed by hand after we confirm it's you.
How do I get my data out?
Settings → Data → Backup & export: a full JSON backup plus CSV exports of time, invoices and expenses. No request needed, no waiting.
How do I delete my account?
Settings → Account → Security → Delete account. You download a backup first, type your email, and the account is removed after a 21-day cooling-off window you can cancel from the email we send.
Where are the legal documents?
Privacy policy · Terms of service · Refunds. They describe what the app actually does, and they change when the app does.